Demo

List of Contacts

Name Title Phone
Bill Powers President O: 847-885-5201
C: 708-906-0239
Inna Tsenver VP of Finance & Ops O: 847-885-6437
C: 847-736-8828
Mark Eberley VP of National Accounts O: 847-885-6438
C: 612-275-1660
Tom Bonnel VP of Sales O: 847-885-6422
Paul Loser Director of Field Services C: 817-614-4573
Ada Malstrom Director of Client Services (RFCs) O: 800-416-4822
Judy Dluzen Director of Finance O: 847-882-4576
C: 847-204-6806
Lisa Schmidt IT Business Analyst 800-886-7667
Beth Kwasinski Tech Liaison O: 877-896-4010
C: 847-971-2476
Dave Klein RFC Supervisor O: 800-416-4822
C: 630-930-9012

 

Lead Tech Region Phone
Stan Mowry 1 C: 215-806-7686
Rich Dotson 2 C: 313-549-7398
Kyle Parker 3 C: 816-616-5779
Leah Petit 4 C: 602-703-5641
Marvin Holt 5 C: 469-585-0828
Steve Hayden 6 C: 909-373-5199
Floyd Buttrell 7 C: 480-404-1037
Frank Hallman 8 C: 215-430-1566
Phil Rine 9 C: 317-869-8713
Dave Harty 10 C: 763-452-8764

 

 

 

Account Manager Accounts Phone
Jason Casas Home Depot O:855-258-2251

C:630-400-7551

Jeremy Randle Target O: 800-251-8216

C: 224-203-0757

Melissa Davito Foot Locker O: 800-251-8216
Meghan Hagy A’Gaci

Journeys

Jarman

Shi

Underground

Rainbow/579

Lucky Brand

Calvin

Tommy Hilfiger

Van Heusen

O: 800-416-4822

C: 847-370-6829

Jon Pearson At Home

Catherine’s

Lane Bryant

Kirkland’s

C: 785-925-1003
Beth Haymes Ulta

Chico’s

White House/Black Market

PacSun

O: 855-258-2255

C: 847-254-6382

Holly Borens Abercrombie & Fitch

H&M

Murphy Oil

Sally Beauty

Spencers

True Religion

Sunglass Hut

Pearle Vision

Sears Optical

Lenscrafters

O: 855-258-2251 C: 847-561-7956
Danielle Schmitz Dollar General

Mattress Firm

O: 800-251-8216

C: 224-688-8508

PM PROCESS

The following is an outline of how a pm should be completed.

  • Arrive at store and read the COP
    1. Make sure you pay attention to the customer’s specific requirements.
  • Call your RFC and report that you have arrived at the store.
    1. Call and check in on service channel or IVR if required per COP
    2. If you have questions about the COP or what all you are supposed to do, make sure you discuss it at this time with your RFC.
  • Go into store and introduce yourself to the store manager and tell them what you are there for.
  • While in the store go check the T-stats for proper settings.
  • If the COP says to clean the return grills you should do this first.
    1. Put the blower in the on position, get your shop vac and vacuum all the dirt off of the return grill. This even means if the grill is above the ceiling attached to the duct work. (Make sure you have a long enough extension on your shop vac to reach those high hard to reach returns.) Once you are done with this put the blower back on auto position.
    2. Take a picture of the clean returns and attach to pm form.
  • Gain Access to the roof.
    1. This may be as simple as putting up a ladder or you may have to check into security.
  • Power the unit off.
  • Note the Make, Model, and Serial numbers of all units.
  • Take pictures of unit and data plate.
  • Remove necessary Panels
  • Remove dirty filters.
  • Brush clean Evaporator coil.
  • Install new correct size filters (make sure you date the new filters)
  • Check the condensate drain pan. Clean as needed.
  • Clean the P-trap and insure there is good water flow.
  • Visually look for any signs of refrigerant leaks.
  • Visually inspect all wiring. Look for wires that may be burnt or disconnected.
  • Visually inspect all contactors. Look for signs of overheating or burnt contacts.
  • Visually inspect the condenser fan motors. Look for condition of fan and play in the shaft.
  • Check the belt for wear and proper adjustment.
  • Check the blower for cleanliness.
  • Check the blower bearings. Lubricate if required.
  • Check all pulleys for wear and alignment.
  • Install gauges on first and second stage compressors.
  • Apply power to the unit and turn the blower on.
    1. Watch for unusual vibration and noise.
  • Reinstall blower and filter panels
  • Turn on the first stage compressor.
    1. Let unit run for a few minutes
    2. Note the pressures of this compressor.
    3. Watch the condenser fan motor for any unusual vibration or noise.
    4. Note supply and return air temperatures
  • Turn on the second stage compressor.
    1. Let unit run for a few minutes
    2. Note the pressures of this compressor.
    3. Note supply and return air temperatures
  • Note the amp draw on all compressors, condenser fan motors, and blower motor.
  • Check all contactors for a voltage drop across the contacts. Note any voltage drops
  • Cycle unit down to an off position.
  • Visually inspect the heat exchanger for any holes or cracks.
  • On gas units check for cleanliness of burners. If dirty, remove and clean burners.
  • Visually inspect the inducer blower for any obstructions.
  • Turn on first stage heat.
    1. Watch for proper sequence of operation.
    2. On gas units watch for any flame rollout.
    3. On gas units, listen to the inducer motor for any unusual noise or vibration
    4. Note supply air temperature
  • Turn on second stage heat.
    1. Note supply air temperature.
  • Power unit down.
  • Reinstall all panels.
  • Insure that 100 percent of the screws are in place. (no missing screws)
  • Pick up and dispose of any and all trash around unit.
    1. Dispose of old filters in the proper trash receptacle.
  • Step back and look over the work site.
    1. Note any type of problems around the unit such as roof condition, curb condition, broken conduit.
    2. Insure the entire work site is in good condition.
  • Complete all paperwork. PM forms, work ticket, and quote if needed.
    1. Make sure all paperwork is sent to the office. (tech incoming)
  • Check out with security if you had to check in. (make sure you get your licenses back)
  • Return to store.
  • Meet with store manager.
    1. Tell the manager that their pm is complete. If there is a problem with any units, let the manager know that you will be sending a quote for additional repairs. DO NOT go into any detail about work that was done or needs to be done. It is simply, “We will submit a quote for repairs.”
    2. Get the store managers signature on all necessary paperwork.
  • Return to your vehicle.
  • Call and check out on service channel or IVR if required per COP
  • Call your RFC and report that this job location is complete.
  • Travel to next location.

Updated 9/18/14 by Paul Loser

STANDARD PM SCOPE

AVERAGE COMPLETION TIME: 30 min per unit*START:

  • Confirm scope of work in COP by customer (anything excluded/additional?)
  • Take pictures of all data plates (attach to PM FORM if required)
  • Confirm accurate equipment listed (use full model & serial #’s)
  • Verify unit operations in heating/cooling (by season)
Quarter Season Months
Q1 Winter Jan-Mar
Q2 Spring Apr-Jun
Q3 Summer Jul-Sept
Q4 Fall Oct-Dec

INSTALL:

  • Filters (remember to date)

CLEAN:

  • Drain pans and drain lines

CHECK/INSPECT:

  • Safety controls
  • Pulley alignment
  • Belt tensions
  • Thermostat operation/settings
  • Electrical components & tighten connections
  • Equipment & piping for refrigerant leaks

FINISH:

  • Secure all panels properly
  • PMX – refer to COP for specifics (customer restrictions)
  • Quote repair recommendations (same day preferred, 24h max)

STANDARD PROCEDURES

Best Practices:Check your Tech Cop when arriving at store to review customer tendencies and scope of work

Always check for PMs due in the area when you are onsite for service call

If onsite to perform Service Call and PM, please enter travel on the service call ticket and not the PM ticket

Every day procedures:

You must check in and out with your RFC when traveling, arriving, and leaving a job.

New units require completed pictures and must be sent and approved by lead before leaving job.

Commute Time:

Morning: up to 1 hr travel to your first job or first work destination will be your commute time and will be unpaid. Any time spent traveling after the first hour will be paid and should be charged to your first job.

Travel Home: When leaving your last job if you travel more than 1 hr you will put this time on your “travel home ticket.” If you travelled less than 1 hour to get home you do nothing as this is your commute time.

Quotes:

Must be completed onsite before closing out service call (Time spent writing quote should be added to service ticket)

If you need to research parts or if permits are required, please contact your Lead and RFC.

If quoting to replace unit, you must fill out “Unit Replacement Check Sheet” and provide hard copy of manufacturer quote and crane quote.

Labor should include estimated time to pick up parts.

Do not include travel home on your quote as when you finish quoted work you will either put your travel on to your next job or your “travel home ticket” if necessary. (If this is your last job your first hour travel home will be your commute time.)

DOWNLOAD SHORT COP

Click the link below to download the Q2 short COP:Short COP

579

Rainbow, Rainbow Kids, 579
SERVICE REQUIREMENTS
NTE Service Limits Labor: 3 hrs Materials: $20 (up to)
Check IN/OUT Procedures OSR (Outside Service Report) Required for all work performed.

Store personnel has form

Special Quote Requirements Repair quotes only.
Do not like to replace.
Take pictures for coil clean quotes
GENERAL CUSTOMER REQUIREMENTS
Type of thermostats and settings Any
Replacement unit procedures
Customer tendencies
PM SCOPE
QUARTERLY

Time Allowed: 1.25 hrs

STANDARD PM (ALL)
PMX ALLOWANCE Call office for approval – Acct Mgr

Abercrombie & Fitch

Abercrombie & Fitch
Store List: Abercrombie & Fitch, Abercrombie, Hollister, Gilly Hicks
SERVICE REQUIREMENTS
NTE Service Limits Labor: 4 hours Materials: up to $100

Call for additional approval

Check IN/OUT Procedures (must call every time) FACILITY SOURCE (Work order# listed in call)
Must call from a store phone! (new)
Phone: 8-100-5151 Pin: 1618
EMS Phone: (614) 318-1741
CUSTOMER REQUIREMENTS
Thermostat: (type/settings) No preference. Most locations controlled by EMS.
Replacement Units Corporate will sometimes buy the equipment and ask us to install it but we will usually have to provide the equipment ourselves.
Customer Tendencies N/A
PM SCOPE
QUARTERLY

Time Allowed: 1.5hr

STANDARD PM + pan tabs
2nd QTR (Spring)

Time Allowed: 2.5hr

Belts & Brush Coil Clean & Rinse
4th QTR (Fall)

Time Allowed: 2.5hr

Brush Coil Clean & Rinse
PMX ALLOWANCE Call office for approval

Aerial Beauty

Aerial Beauty
*ALL SVC WORK* – MUST CALL ONSITE FOR APPROVAL IF MORE TIME or MATERIALS ARE NEEDED
Sally, West Coast Beauty, Barnum Beauty, Cosmo Prof, Aerial Beauty
GENERAL CUSTOMER REQUIREMENTS
NTE SERVICE LIMITS Labor (including Travel): 3 hrs
MUST CALL ONSITE FOR APPROVAL IF MORE TIME or MATERIALS ARE NEEDED
Check IN/OUT Procedures Sign In & Out – Store Log Sheet
Special Quote Requirements Provide unit info and replacement option if quoting repair on unit 10+ yrs. If multiple units 10+ yrs, quote to replace all, prefer to save on cost.
GENERAL CUSTOMER REQUIREMENTS
Thermostat: (type/setting) Honeywell Commercial Vision Pro 8000 M#TH8320-U1008 or M#TH8110U1003
SET PROGRAMMABLE A/C:

Constant @ 74′ w/ 3hr override

SET PROGRAMMABLE Heat:

Constant @ 68′ w/ 3hr override

For Tstat programming guide
Replace like for like. Exception: NO TRANE, unless it is the least expensive option.

Manual economizers preferred. Quote Honeywell 8000 for stores w/o one currently

Call office **********WANTS QUOTES IN 24 HOURS***********
Check ALL units (service calls) record M# and S#
Units 10+ yrs quote replacement option
Include condition of unit/major components
Replacement unit procedures **********WANTS QUOTES IN 24 HOURS***********
Check ALL units (service calls) record M# and S#
Units 10+ yrs quote replacement option
Include condition of unit/major components
Customer Tendencies NONE
PM SCOPE – NO PM PROGRAM
QUARTERLY
PMX ALLOWANCE

A’GACI

A’GACI
SERVICE REQUIREMENTS
NTE SERVICE LIMITS Reg Labor: 3hrs
ER Labor: 3hrs
Call for additional approval onside
Check IN/OUT Procedures SERVICE CHANNEL:

Phone: (516) 394-8400 Pin: 50412 Opt #1: 100% complete

Opt #2: Submitting Quote

Special Quote Requirements  
GENERAL CUSTOMER REQUIREMENTS
Thermostat: (type/settings)  
 
 
 
 
 
 
Replacement Unit Procedures  
Customer Tendencies Want their quotes quick and approved work done quickly.
PM SCOPE
PM N/A
PMX ALLOWANCE N/A

At Home

At Home
SERVICE REQUIREMENTS
NTE SERVICE LIMITS Unique to each job, start with 3 hour limit. Call for additional approval onsite
Check IN/OUT Procedures SERVICE CHANNEL:

Phone: (516) 394-8400 Pin: 50412 Opt #1: 100% complete

Opt #2: Submitting Quote

Special Quote Requirements If unit is 15+ yrs and major component failure, quote replacement option.
GENERAL CUSTOMER REQUIREMENTS
EMS: (type/settings) EMS 972-578-0505
 
 
A/C = 72′
HEAT = 75′
 
 
Replacement Unit Procedures Prefers to do customer supplied Lennox, but will consider another Manufacturer for cost savings — to avoid needing a curb adapter or gas/elec hook ups.
Customer Tendencies Budget conscious, want generic parts.

Call Jon Pearson (785) 925-1003 for anything unique, need roofer, electrician, plumber, etc.

PM SCOPE
PM NO PM CONTRACT YET
PMX ALLOWANCE NO PMX AS NO PM CONTRACT YET

Barnum Beauty

Barnum Beauty
*ALL SVC WORK* – MUST CALL ONSITE FOR APPROVAL IF MORE TIME or MATERIALS ARE NEEDED
Sally, West Coast Beauty, Barnum Beauty, Cosmo Prof, Aerial Beauty
GENERAL CUSTOMER REQUIREMENTS
NTE SERVICE LIMITS Labor: 3 hrs (including travel)
Call in for additional approval – including materials
Check IN/OUT Procedures Sign In & Out – Store Log Sheet
Special Quote Requirements Provide unit info and replacement option if quoting repair on unit 10+ yrs. If multiple units 10+ yrs, quote to replace all, prefer to save on cost.
GENERAL CUSTOMER REQUIREMENTS
Thermostat: (type/setting) Honeywell Commercial Vision Pro 8000
M#TH8320-U1008 or M#TH8110U1003
SET PROGRAMMABLE A/C:
Constant @ 74′ w/ 3hr override
SET PROGRAMMABLE Heat:
Constant @ 68′ w/ 3hr override
Call office for Tstat programming guide
Replacement unit procedures Replace like for like. Exception: NO TRANE, unless it is the least expensive option.

Manual economizers preferred. Quote Honeywell 8000 for stores w/o one currently

Customer Tendencies **********WANTS QUOTES IN 24 HOURS***********
Check ALL units (service calls) record M# and S#
Units 10+ yrs. quote replacement option
Include condition of unit/major components
PM SCOPE – NO PM PROGRAM
QUARTERLY NONE
PMX ALLOWANCE  

Beauty Brands

Beauty Brands
SERVICE REQUIREMENTS
NTE SERVICE LIMITS Service call limit 5 hours, Call for additional approval onsite
Check IN/OUT Procedures no current 3rd party IVR system
Special Quote Requirements none
GENERAL CUSTOMER REQUIREMENTS
Thermostat: (type/settings) Like for like or Honeywell vision Pro stats
 
 
A/C = 72′
HEAT = 75′
 
 
Replacement Unit Procedures Get repair with replace options if unit over 10 years old
Customer Tendencies Call Jon Pearson (785) 925-1003 for anything unique, need roofer, electrician, plumber, etc.
PM SCOPE
QUARTERLY
Time Allowed: 1.5 hrs
STANDARD PM
SPRING BELTS AND CHEMICAL CLEANING OF CONDENSOR COIL AND PAN TABS IN SPRING
PMX ALLOWANCE up to 3 hr PMX ticket allowed

Big Lots

Big Lots
ALL SVC & QUOTES — MUST TAKE PICTURES
SERVICE REQUIREMENTS
NTE SERVICE LIMITS Labor: 4.5 hours

Materials: $500.00 materials (up to) Call onsite for additional approval.

Check IN/OUT Procedures EMS Site Controls Phone: (877) 306-9400

Must confirm unit operations with EMS

SERVICE REQUIREMENTS R-22 units in good condition with refrigeration failures will be converted to R407.

A/C CALLS: include all blower & compressor amps, stages of cooling, condenser fan motor amps/how many, superheat readings, ambient temps, return/supply air temps.

HEATING CALLS:
Include return/supply air temps, ambient temps, blower amps

Special Quote Requirements Quotes must have pictures
GENERAL CUSTOMER REQUIREMENTS
Thermostat: (type/settings) EMS or digital programmable

Settings are per location

Replacement Unit Procedures Want proactive replacement options
Customer Tendencies Try not to leave store down

Pictures are always wanted

PM SCOPE
PM SCOPE N/A
PMX ALLOWANCE N/A

Boston Proper

Boston Proper
Chicos, White House Black Market, Soma
SERVICE REQUIREMENTS
NTE Service Limits Labor: 5hrs Materials: $200 (up to)
Check IN/OUT SERVICE CHANNEL (IVR):
Phone: (516) 394-8400 Pin: 50412
Special Quote Requirements For stores that are down, get cost for overnight parts.
If a unit is 10 years old or more always get a quote to replace or repair
GENERAL CUSTOMER REQUIREMENTS
Thermostat: (setting/type) Honeywell Commercial Vision Pro 8000 M#TH8320-U1008 or M#TH8110U1003
Purchase from Grainger: stat part #4NE59, sensor part # 6WY16
Replacement Unit Procedures N/A
Customer Tendencies NO Light Stat or iStat If found, quote replacement ASAP
PM SCOPE
QUARTERLY STANDARD PM (PLUS)
ALL Time Allowed: 1.5hrs Record OA Temp, Evap Temp In & Out, Delta Drop Across Evap Coil
IF coil cleaning is needed: take before & after pics. Submit and call for approval
2nd QTR SPRING PM Time Allowed: 2hrs Belts
PMX ALLOWANCE Call office for approval – Account Mgr

Calvin Klein

Calvin Klein
PVH: Van Heusen, Calvin Klein, Izod, Tommy Hilfiger
SERVICE REQUIREMENTS
NTE Service Limits Labor: 7 hours Materials: $300 (up to)

Call for additional approval

Check IN/OUT Procedures Store Log (sign in & out)
Special Quote Requirements Quote unit replacement and a separate quote for repair on any units 10+ years.

Quote replacements for any additional units 10+ years.

GENERAL CUSTOMER REQUIREMENTS
Thermostat: (Type/Settings) Honeywell Commercial Vision Pro 8000:

M# TH8320-U1008 or M# TH8110U1003

Purchase from Grainger: stat part #4NE59

sensor part # 6WY16

SET PROGRAMMABLE A/C:
8:30am – on at cool to 72′ 10:00pm – set back to 85′
SET PROGRAMMABLE Heat:
8:30am – on at heat to 65′ 10:00pm – set back to 58′
Replacement Unit Procedures Carrier preferred, will consider more cost effective options
Customer Tendencies NO Light Stats Quote replacement if Light Stat is found ASAP
PM SCOPE **USE PM FORM**
QUARTERLY
Time Allowed: 1.25hrs
STANDARD PM (ALL) + pan tabs
QUARTERLY SPRING PM 2nd QTR

MONTHLY SPRING PM DONE IN APRIL
Time Allowed: 1.75hrs

Chemical Coil Clean- Must be completed on 2nd QTR PM
*Coil clean will be on PM Ticket
Include pressures on PM Form
PMX ALLOWANCE Labor: 3 hours
Materials: $100 (up to)
Work performed must be outside PM scope to be on a PMX ticket (Belts are PMX)

Carter’s

Carter’s
Stores: Carter’s & Oshkosh
SERVICE REQUIREMENTS
NTE Service Limits Labor: 8 hours Materials: $300 in parts
Check IN/OUT Service Channel: Phone: 516-394-8400, pin 50412 option #1 if 100% complete option#2 if turning in quote
Special Quote Requirements If unit is 10+ years old and major component failure, then get replace option, must list all units in quote, list area of store impacted, and condition/rating of all units at store and lead time of quoted parts
GENERAL CUSTOMER REQUIREMENTS
Thermostat: (settings/type) National account with Light Stat
Call: 800-292-2444 tech support Report any problem with any stats.

Light Stat will contact Carter’s directly for PO# and ship replacement stat to store. If unit down, install a temporary stat

Preset lock outs:
A/C = 70′
HEAT = 75′
Dipswitch on back for heat pump units
Precondition switch on back to bring A/C on 1 hour before lights turn on
Replacement Unit Procedures High efficiency EER of 12.0 or higher. Perfers York, (formerly Carrier) but will use another Manufacturer for cost savings — to avoid needing a curb adapter or gas/elec hook ups.
Customer Tendencies Call ACCOUNT MANAGER for anything unique, if need roofer, electrician, plumber, etc.

Starting 2/17/14, Carter’s using security access codes if store manager asks (changes weekly).

*****ASK RFC FOR CURRENT PASSWORD*****

PM SCOPE
QUARTERLY (Jan/Apr/Jul/Oct)
Time Allowed: 1.5hrs
STANDARD PM + PAN TABS
BELTS, AS NEEDED
2nd QTR Spring

Time Allowed: 2 hrs

Delta temp drop across coils
Test all contactors/starters
Check freon/refrigerant pressures
Amp draw on all motors
4th QTR Fall Time Allowed: 1.5hrs Clean burners, adjust flame, check for gas leak
Check temperature rise, test safeties, & limits
PMX ALLOWANCE Labor: 3 hours
NO Belts on PMX

Catherines

Catherines
Charming: Lane Bryant, Catherine’s, Fashion Bug
SERVICE REQUIREMENTS
NTE SERVICE LIMITS Reg Labor: 3 hrs ER Labor: 7 hrs Call for additional approval onsite
Check IN/OUT Procedures SERVICE CHANNEL:

Phone: (516) 394-8400 Pin: 50412 Opt #1: 100% complete

Opt #2: Submitting Quote

Special Quote Requirements Customer does not want to replace parts until broken.

If unit is 15+ yrs and major component failure, quote replacement option.

GENERAL CUSTOMER REQUIREMENTS
Thermostat: (type/settings) Light Stat (National Account)
Call: 800-292-2444 tech support

Report any problem with any stats

Light Stat will contact Charming directly for PO# and will ship replacement stat to store. If unit down, install a temporary stat

Preset lock outs:
A/C = 70′
HEAT = 75′
Dipswitch on back for heat pump units
Precond switch on back to bring A/C on 1hr before lights turn on
Replacement Unit Procedures Prefers York, (formerly Carrier) but will use another manufacturer for cost savings — to avoid needing a curb adapter or gas/elec hook ups.
Customer Tendencies Budget conscious, want generic parts.

Call Jon Pearson (785) 925-1003 for anything unique, need roofer, electrician, plumber, etc.

PM SCOPE
QUARTERLY & TRIANNUAL
Time Allowed: 1.5 hrs
STANDARD PM + pan tabs 2nd qtr only
PMX ALLOWANCE Call for .5 hr or 1 hr PMX ticket if unit is down AND can be fixed on site.
ALL
others submit quote

CCS

CCS
Footlocker, Kids footlocker, Lady Footlocker, Champs, House of Hoops, CCS, Footaction, SIX:02
SERVICE REQUIREMENTS
NTE Service Limits Labor: 4 hrs
Materials: $50 (@cost)
Call for approval if it can be repaired same day
**DO NOT LEAVE STORE DOWN**
Check IN/OUT Procedures Check IN & OUT w/ Store Mgr
Register receipt must be sent into office
Special Quote Requirements List HP of motors & stage of system being worked on
EXPEDITE PARTS ALWAYS – CALL ACCT MGR
Include expedited freight on all quotes
BEFORE & AFTER PICS FOR COIL CLEAN QUOTES
GENERAL CUSTOMER REQUIREMENTS
Type of thermostats and settings For any issues call tech support to report:
LIGHTSTAT 800-292-2444 opt.2
 

Replacement unit procedure

Unit must be 20+ years. Repair cost must be more than 60% of cost to replace. (TRANE)
Quote should include: hail guards, economizers, convenience outlet, CO2 sensors
*Photos of all 4 sides once job is completed* (JPEG), unit labeled with store name and number, Trane start-up sheet completely filled out
REPLACEMENT CONTACTS **MUST CALL**
TRANE (Harrisburg): Jeff Leggett *preferred*
Phone: (717) 561-5409
Jeff.leggett@trane.com
Customer Tendencies * Must provide temperature readings in and out when working on chilled water system.
* All air handlers should have emergency drain pan and ez-trap shut of switch.
* Quote gauges if they do not have them
PM SCOPE – **USE PM FORM**
2X/YEAR (Spring & Fall) Time Allowed: 1.5 hrs STANDARD PM – PM FORM *always*
Report changes in unit from previous PM to Acct Mgr.
2nd QTR Spring Time Allowed: 2 hrs Replace belts
Gauge check pulley
PMX ALLOWANCE Call while onsite for repair approval Prevent service calls & down time

Champs

Champs
FootLocker, Kids FootLocker, Lady Footlocker, Champs, House of Hoops, CCS, FootAction, SIX:02
SERVICE REQUIREMENTS
NTE Service Limits Labor: 4 hrs
Materials: $50 (@cost)
Call for approval if it can be repaired same day
**DO NOT LEAVE STORE DOWN**
Check IN/OUT Procedures Check IN & OUT w/ Store Mgr
Register receipt must be sent into office
Special Quote Requirements List HP of motors & stage of system being worked on
EXPEDITE PARTS ALWAYS – CALL ACCT MGR
Include expedited freight on all quotes
BEFORE & AFTER PICS FOR COIL CLEAN QUOTES
GENERAL CUSTOMER REQUIREMENTS
Type of thermostats and settings For any issues call tech support to report:
LIGHTSTAT 800-292-2444 opt.2
 

Replacement unit procedures

Unit must be 20+ years. Repair cost must be more than 60% of cost to replace. (TRANE)
Quote should include: hail guards, economizers, convenience outlet, CO2 sensors
*Photos of all 4 sides once job is completed* (JPEG), unit labeled with store name and number, Trane start-up sheet completely filled out
REPLACEMENT CONTACTS **MUST CALL**
TRANE (Harrisburg): Jeff Leggett *preferred*
Phone: (717) 561-5409
Jeff.leggett@trane.com
Customer Tendencies * Must provide temperature readings in and out when working on chilled water system.
* All air handlers should have emergency drain pan and ez-trap shut of switch.
* Quote gauges if they do not have them
PM SCOPE – **USE PM FORM**
2X/YEAR (Spring & Fall) Time Allowed: 1.5 hrs STANDARD PM – PM FORM *always*
Report changes in unit from previous PM to Acct Mgr.
2nd QTR Spring Time Allowed: 2 hrs Replace belts
Gauge check pulley
PMX ALLOWANCE Call while onsite for repair approval Prevent service calls & down time

Chico’s

Chico’s
Chicos, White House Black Market, Soma
SERVICE REQUIREMENTS
NTE Service Limits Labor: 5hrs

Materials: $200 (up to)

Check IN/OUT SERVICE CHANNEL (IVR):
Phone: (516) 394-8400 Pin: 50412
Special Quote Requirements For stores that are down, get cost for overnight parts.

Unless we can repair on site, call for approval.
If a unit is 10 years old or more always get a quote to replace or repair

GENERAL CUSTOMER REQUIREMENTS
Thermostat: (setting/type) Honeywell Commercial Vision Pro 8000 M#TH8320-U1008 or M#TH8110U1003
Purchase from Grainger:

stat part #4NE59, sensor part # 6WY16

Replacement Unit Procedures N/A
Customer Tendencies NO Light Stat or iStat

If found, quote replacement

PM SCOPE
QUARTERLY STANDARD PM (PLUS)
 

ALL Time Allowed: 1.5hrs

Record OA Temp, Evap Temp In & Out, Delta Drop Across Evap Coil
IF coil cleaning is needed: take before & after pics. Submit and Call for approval
2nd QTR SPRING PM Time Allowed: 2hrs Belts
PMX ALLOWANCE Call office for approval – Account Mgr

Cosmo Prof

Cosmo Prof
*ALL SVC WORK* – MUST CALL ONSITE FOR APPROVAL IF MORE TIME or MATERIALS ARE NEEDED
Sally, West Coast Beauty, Barnum Beauty, Cosmo Prof, Aerial Beauty
GENERAL CUSTOMER REQUIREMENTS
NTE SERVICE LIMITS Labor: 3 hrs (including travel)
Call in for additional approval – including materials
Check IN/OUT Procedures Sign In & Out – Store Log Sheet
Special Quote Requirements Provide unit info and replacement option if quoting repair on unit 10+ yrs.

If multiple units 10+ yrs, quote to replace all, prefer to save on cost.

GENERAL CUSTOMER REQUIREMENTS
Thermostat: (type/setting) Honeywell Commercial Vision Pro 8000 M#TH8320-U1008 or M#TH8110U1003
SET PROGRAMMABLE A/C:
Constant @ 74′ w/ 3hr override
SET PROGRAMMABLE Heat:
Constant @ 68′ w/ 3hr override
Call office for Tstat programming guide
Replacement unit procedures Replace like for like. Exception: NO TRANE, unless it is the least expensive option.

Manual economizers preferred. Quote Honeywell 8000 for stores w/o one currently

Customer Tendencies **********WANTS QUOTES IN 24 HOURS***********
Check ALL units (service calls) record M# and S#
Units 10+ yrs quote replacement option
Include condition of unit/major components
PM SCOPE – NO PM PROGRAM
QUARTERLY NONE
PMX ALLOWANCE  

Dollar General

Dollar General
SERVICE REQUIREMENTS
NTE SERVICE LIMITS Labor: 4 hrs Material- 100 in parts cost Call for additional approval onsite
Check IN/OUT Procedures MUST USE IVR

866-215-8462

MUST GET FIRST AND LAST NAME OF STORE MANAGER’S SIGNATURE ON TICKET

Special Quote Requirements Need to take before and after pictures when quoting
GENERAL CUSTOMER REQUIREMENTS
Thermostat: (type/settings) EMS- Temperature settings 76/76 cooling and 66 heat
Dollar General EMS provider: 770-425-2724.

Call into office if EMS is unable to assist

Customer does not supply EMS parts, tech must call EMS for parts pricing and include in quote.
Replacement Unit Procedures Customer supplies their own units.

We will need to fill out a York replacement form to provide with our quote.

Also required to fill out York form when quoting compressor or blower motors.

Customer Tendencies Must call onsite for approvals.

No after the fact approvals will be approved.

PM SCOPE – NO PM PROGRAM
PM SCOPE NONE- customer has a filter change and coil cleaning company.
OK to note on work ticket if it’s needed.
PMX ALLOWANCE NONE

Emser Tile

Emser Tile
Emser Tile
SERVICE REQUIREMENTS
NTE Service Limits Labor: 2.0 hrs Materials: $50 (up to)

Call on site for increases on work that can be done same day for approval, otherwise quote

Check IN/OUT Procedures NO IVR
Check in with Store Manager
Special Quote Requirements Call account manager for approval if work can be done same day
GENERAL CUSTOMER REQUIREMENTS
Type of thermostats and settings Need to fill out how many thermostats are at store, type, and location on Emser form
Replacement unit procedures  
customer tendencies  
PM SCOPE – **PM FORM (NEW STORES ONLY)**
QUARTERLY Time Allowed: 1.25 hrs STANDARD PM
1st Quarter PM Belts
Power Wash Condenser Coil Cleaning
Swamp Cooler Start-up (if applicable)
3rd Quarter PM Swamp Cooler Shutdown
PMX ALLOWANCE 2 HOURS
Must call while on site for approval
SWAMP COOLERS: Pumps, Belts – call for PMX

Fan’s Edge

Fan’s Edge
Lids, Hat World, Sports Fan Attic, Lids Locker room, Sports Avenue, New Era
SERVICE REQUIREMENTS
NTE Service Limits Labor: 4 hrs Material: $150 (up to) Call for additional approval
Check IN/OUT Procedures Check In & Out w/ Store Mgr

Work ticket Signature

Special Quote Requirements All quotes must have picture Make sure to include the source of the problem/leaks
GENERAL CUSTOMER REQUIREMENTS
Thermostat: (type/setting) No preference

Tend to opt for cheaper programmable models

Replacement Unit Procedures If replacement is recommended – take several pictures to support.

If the unit is less than 12yrs the customer will not replace, typically.

Customer Tendencies N/A
PM SCOPE
3X/YEAR QUARTERLY – Southeast only STANDARD PM
Time Allowed: .75 hr
PMX ALLOWANCE Call office for approval – Account Mgr

Need approval for belts

Foot Action

Foot Action
Footlocker, Kids footlocker, Lady Footlocker, Champs, House of Hoops, CCS, Footaction, SIX:02
SERVICE REQUIREMENTS
NTE Service Limits Labor: 4 hrs
Materials: $50 (@cost)
Call for approval if it can be repaired same day
**DO NOT LEAVE STORE DOWN**
Check IN/OUT Procedures Check IN & OUT w/ Store Mgr
Register receipt must be sent into office
Special Quote Requirements List HP of motors & stage of system being worked on
EXPEDITE PARTS ALWAYS – CALL ACCT MGR
Include expedited freight on all quotes
BEFORE & AFTER PICS FOR COIL CLEAN QUOTES
GENERAL CUSTOMER REQUIREMENTS
Type of thermostats and settings For any issues call tech support to report:
LIGHTSTAT 800-292-2444 opt.2
 

Replacement unit procedures

Unit must be 20+ years.

Repair cost must be more than 60% of cost to replace. (TRANE)

Quote should include: hail guards, economizers, convenience outlet, CO2 sensors
*Photos of all 4 sides once job is completed* (JPEG), unit labeled with store name and number, Trane start-up sheet completely filled out
REPLACEMENT CONTACTS **MUST CALL**
TRANE (Harrisburg): Jeff Leggett *preferred*
Phone: (717) 561-5409
Jeff.leggett@trane.com
Customer Tendencies * Must provide temperature readings in and out when working on chilled water system.
* All air handlers should have emergency drain pan and ez-trap shut of switch.
* Quote gauges if they do not have them
PM SCOPE – **USE PM FORM**
2X/YEAR (Spring & Fall) Time Allowed: 1.5 hrs STANDARD PM – PM FORM *always*
Report changes in unit from previous PM to Acct Mgr.
2nd QTR Spring Time Allowed: 2 hrs Replace belts
Gauge check pulley
PMX ALLOWANCE Call while onsite for repair approval Prevent service calls & down time

Foot Locker

Foot Locker
Footlocker, Kids footlocker, Lady Footlocker, Champs, House of Hoops, CCS, Footaction, SIX:02
SERVICE REQUIREMENTS
NTE Service Limits Labor: 4 hrs
Materials: $50 (@cost)
Call for approval if it can be repaired same day
**DO NOT LEAVE STORE DOWN**
Check IN/OUT Procedures Check IN & OUT w/ Store Mgr
Register receipt must be sent into office
Special Quote Requirements List HP of motors & stage of system being worked on
EXPEDITE PARTS ALWAYS – CALL ACCT MGR
Include expedited freight on all quotes
BEFORE & AFTER PICS FOR COIL CLEAN QUOTES
GENERAL CUSTOMER REQUIREMENTS
Type of thermostats and settings For any issues call tech support to report:
LIGHTSTAT 800-292-2444 opt.2
 

Replacement unit procedures

Unit must be 20+ years. Repair cost must be more than 60% of cost to replace. (TRANE)
Quote should include: hail guards, economizers, convenience outlet, CO2 sensors
*Photos of all 4 sides once job is completed* (JPEG), unit labeled with store name and number, Trane start-up sheet completely filled out
REPLACEMENT CONTACTS **MUST CALL**
TRANE (Harrisburg): Jeff Leggett *preferred*
Phone: (717) 561-5409
Jeff.leggett@trane.com
Customer Tendencies * Must provide temperature readings in and out when working on chilled water system.
* All air handlers should have emergency drain pan and ez-trap shut of switch.
* Quote gauges if they do not have them
PM SCOPE – **USE PM FORM**
2X/YEAR (Spring & Fall) Time Allowed: 1.5 hrs STANDARD PM – PM FORM *always*
Report changes in unit from previous PM to Acct Mgr.
2nd QTR Spring Time Allowed: 2 hrs Replace belts
Gauge check pulley
PMX ALLOWANCE Call while onsite for repair approval Prevent service calls & down time

H&M

H&M
GENERAL CUSTOMER REQUIREMENTS
NTE Service Limits Labor: 5 hrs Materials: $50-$75 Call for additional approval
Check IN/OUT Procedures NONE PROVIDE CHECK IN/OUT TIMES
Phone: (858) 244-2307 Pin:
Special Quote Requirements Take before and after pictures on quoted work
GENERAL CUSTOMER REQUIREMENTS
Thermostat: (type/setting) Controls set: 72′-75′ cooling
Replacement Unit Procedures Quote Like for Like on unit replacements.
Customer Tendencies Will not pay invoice if IVR is not used.
PM SCOPE
QUARTERLY STANDARD PM + pan tabs
Spring PM (USE PM FORM) Belts
Power Wash condenser coils
Record Amps, Refrigerant levels/pressure
Record Equipment Condition
Fall Heat Startup
PMX ALLOWANCE Call office for approval – Account Mgr.

Hat World

Hat World
Lids, Hat World, Sports Fan Attic, Lids Locker room, Sports Avenue, New Era
SERVICE REQUIREMENTS
NTE Service Limits Labor: 4 hrs Material: $150 (up to) Call for additional approval
Check IN/OUT Procedures Check In & Out w/ Store Mgr

Work ticket Signature

Special Quote Requirements All quotes must have picture Make sure to include the source of the problem/leaks
GENERAL CUSTOMER REQUIREMENTS
Thermostat: (type/setting) No preference

Tend to opt for cheaper programmable models

Replacement Unit Procedures If replacement is recommended – take several pictures to support.

If the unit is less than 12yrs the customer will not replace, typically.

Customer Tendencies N/A
PM SCOPE
3X/YEAR QUARTERLY – Southeast only STANDARD PM
Time Allowed: .75 hr
PMX ALLOWANCE Call office for approval – Account Mgr Need approval for belts

Hollister

Hollister
Stores: Abercrombie & Fitch, Abercrombie, Hollister, Gilly Hicks
SERVICE REQUIREMENTS
NTE Service Limits Labor: 4 hours Materials: up to $100

Call for additional approval

Check IN/OUT Procedures (must call every time) FACILITY SOURCE (Work order# listed in call) Must call from a store phone! (new) Phone: 1-800-671-3091

Pin: 1618

EMS

Phone: (614) 318-1741

CUSTOMER REQUIREMENTS
Thermostat: (type/settings) No preference. Most locations controlled by EMS.
Replacement Units Corporate will sometimes buy the equipment and ask us to install it but we will usually have to provide the equipment ourselves.
Customer Tendencies N/A
PM SCOPE
QUARTERLY

Time Allowed: 1.5hr

STANDARD PM (ALL) + pan tabs
2nd QTR (Spring)

Time Allowed: 2.5hr

Belts & Brush Coil Clean
4th QTR (Fall)

Time Allowed: 2.5hr

Brush Coil Clean & Rinse
PMX ALLOWANCE Call office for approval

Home Depot

Home Depot
SERVICE REQUIREMENTS
NTE SERVICE LIMITS Labor: 5 hrs Materials: $300 – Increase possible call office. Call on site for additional approval.
Check IN/OUT Procedures Techs MUST check in/out with Facility Source.

Customer does not pay when it’s not used.

Phone: 855-881-0994. Pin: 12289.

Special Quote Requirements Include photographs with all quotes
GENERAL CUSTOMER REQUIREMENTS
Thermostat: (type/setting) Most units are controlled by Novar EMS

Others (computer/break room) have a thermostat -can install standard tstat on these units

Replacement Unit Procedures: Home Depot will rarely replace a single RTU.

Will replace all RTUs on a roof at the same time.

Unit and infared heaters will be replaced.

And provided by the customer.

Customer Tendencies Home Depot EMS: 770-433-8211 x27656
PM SCOPE – **USE HOME DEPOT FORMS**
PMs – Twice a year Home Depot PM scope sent out when dropping.
(2) Major If you have a Home Depot PM please call: Account Mgr – Jason Casas (x245) Request Home Depot PM Handbook
PMX ALLOWANCE Call office for approval – Account Mgr

House of Hoops

House of Hoops
Footlocker, Kids footlocker, Lady Footlocker, Champs, House of Hoops, CCS, Footaction, SIX:02
SERVICE REQUIREMENTS
NTE Service Limits Labor: 4 hrs
Materials: $50 (@cost)
Call for approval if it can be repaired same day
**DO NOT LEAVE STORE DOWN**
Check IN/OUT Procedures Check IN & OUT w/ Store Mgr
Register receipt must be sent into office
Special Quote Requirements List HP of motors & stage of system being worked on
EXPEDITE PARTS ALWAYS – CALL ACCT MGR
Include expedited freight on all quotes
BEFORE & AFTER PICS FOR COIL CLEAN QUOTES
GENERAL CUSTOMER REQUIREMENTS
Type of thermostats and settings For any issues call tech support to report:
LIGHTSTAT 800-292-2444 opt.2
 

Replacement unit procedures

Unit must be 20+ years.

Repair cost must be more than 60% of cost to replace. (TRANE)

Quote should include: hail guards, economizers, convenience outlet, CO2 sensors
*Photos of all 4 sides once job is completed* (JPEG), unit labeled with store name and number, Trane start-up sheet completely filled out
REPLACEMENT CONTACTS **MUST CALL**
TRANE (Harrisburg): Jeff Leggett *preferred*
Phone: (717) 561-5409
Jeff.leggett@trane.com
Customer Tendencies * Must provide temperature readings in and out when working on chilled water system.
* All air handlers should have emergency drain pan and ez-trap shut of switch.
* Quote gauges if they do not have them
PM SCOPE – **USE PM FORM**
2X/YEAR (Spring & Fall) Time Allowed: 1.5 hrs STANDARD PM – PM FORM *always*
Report changes in unit from previous PM to Acct Mgr.
2nd QTR Spring Time Allowed: 2 hrs Replace belts
Gauge check pulley
PMX ALLOWANCE Call while onsite for repair approval Prevent service calls & down time

Jarman

Jarman
Genesco: Journeys, Journey Kidz, Underground Station, Shi, Johnston and Murphy, Jarman
SERVICE REQUIREMENTS
NTE Service Limits Labor: 4 hrs Materials: $150 (up to) Call onsite for approval
Check IN/OUT Procedures Check In & Out w/ Store Mgr. Work Ticket Signature
Special Quote Requirements All quotes must have pictures Make sure to include the source of the problem/leaks
GENERAL CUSTOMER REQUIREMENTS
Thermostat: (type/setting) Some stores will have Light Stat/e-Stats If so, must be replaced w/ the same model.
Replacement Unit Procedure No stated preference. Customer gets 2nd opinions – less expensive options preferred.
Customer Tendencies N/A
PM SCOPE
3X/YEAR (Q2, Q3, Q4) Time Allowed: .75 hr STANDARD PM (basic)
PMX ALLOWANCE Call office for approval – Account Mgr. Need approval for belts

Johnston & Murphy

Johnston & Murphy
Genesco: Journeys, Journey Kidz, Underground Station, Shi, Johnston and Murphy, Jarman
SERVICE REQUIREMENTS
NTE Service Limits Labor: 4 hrs Materials: $150 (up to) Call onsite for approval
Check IN/OUT Procedures Check In & Out w/ Store Mgr. Work Ticket Signature
Special Quote Requirements All quotes must have pictures Make sure to include the source of the problem/leaks
GENERAL CUSTOMER REQUIREMENTS
Thermostat: (type/setting) Some stores will have Light Stat/e-Stats If so, must be replaced w/ the same model.
Replacement Unit Procedure No stated preference. Customer gets 2nd opinions – less expensive options preferred.
Customer Tendencies N/A
PM SCOPE
3X/YEAR (Q2, Q3, Q4) & Quarterly Time Allowed: .75 hr STANDARD PM (basic) + pan tabs
PMX ALLOWANCE Call office for approval – Account Mgr. Need approval for belts

Journeys/Kidz

Journeys/Kidz
Genesco: Journeys, Journey Kidz, Underground Station, Shi, Johnston and Murphy, Jarman
SERVICE REQUIREMENTS
NTE Service Limits Labor: 4 hrs Materials: $150 (up to) Call onsite for approval
Check IN/OUT Procedures Check In & Out w/ Store Mgr. Work Ticket Signature
Special Quote Requirements All quotes must have pictures Make sure to include the source of the problem/leaks
GENERAL CUSTOMER REQUIREMENTS
Thermostat: (type/setting) Some stores will have Light Stat/e-Stats If so, must be replaced w/ the same model.
Replacement Unit Procedure No stated preference. Customer gets 2nd opinions – less expensive options preferred.
Customer Tendencies N/A
PM SCOPE
3X/YEAR (Q2, Q3, Q4) & Quarterly Time Allowed: .75 hr STANDARD PM (basic)
PMX ALLOWANCE Call office for approval – Account Mgr. Need approval for belts

Kirklands

Kirklands
GENERAL CUSTOMER REQUIREMENTS
NTE Service Limits Labor: 3 hrs Materials: N/A Call in for additional approval
Check IN/OUT Procedures Tech must call Kirklands corp contact for EMS while on site 818-812-9812
Special Quote Requirements
Technician must provide before and after pictures along with pressures. Must provide unit option if quoting repair on a unit over 10yrs old. Also if they have more than one unit that is over 10 years old they like to replace all at once to save cost.

 

 

GENERAL CUSTOMER REQUIREMENTS
Thermostat: (type/setting) Carrier Stats preferred
SET PROGRAMMABLE A/C:
8:30am – on @ cool to 72′ 10:00pm – set back to 85′
SET PROGRAMMABLE Heat:
8:30am – on @ heat to 65′ 10:00pm – set back to 58′
Replacement Unit Procedures Prefers Carrier, but will consider lower cost alternatives.
MOST STORES ARE BEING TRANSITIONED TO EMS
 

Customer Tendencies

PICTURES ARE REQUIRED FOR EVERY REPAIR.
ALSO PRESSURE READNGS ON ALL STAGES
For Carrier Units: Kirkland ALWAYS purchases the 5-Year Extended Warranty. Inquire when pricing out.
PM SCOPE – **USE PM FORM**
QUARTERLY STANDARD (PLUS) + pan tabs 2nd & 3rd quarter
ALL Time Allowed: 1.25 hrs RECORD: compressor amps, high/low refrigerant pressure readings. If abnormal readings, call for PMX approval onsite immediately to correct
2nd QTR SPRING Time Allowed: 2.25 hrs
Replace belts
Chemically Clean condenser coils
Clean return air grills- send pictures of clean grills
PMX ALLOWANCE Call office for approval – Account Mgr

Lane Bryant

Lane Bryant
Charming: Lane Bryant, Catherine’s, Fashion Bug
SERVICE REQUIREMENTS
NTE SERVICE LIMITS Reg Labor: 3 hrs ER Labor: 7 hrs Call for additional approval onside
Check IN/OUT Procedures SERVICE CHANNEL:

Phone: (516) 394-8400 Pin: 50412 Opt #1: 100% complete

Opt #2: Submitting Quote

Special Quote Requirements Customer does not want to replace parts until broken.

If unit is 15+ yrs and major component failure, quote replacement option.

GENERAL CUSTOMER REQUIREMENTS
Thermostat: (type/settings) Light Stat (National Account)
Call: 800-292-2444 tech support

Report any problem with any stats Light Stat will contact Charming directly for PO# and will ship replacement stat to store. If unit down, install a temporary stat

Preset lock outs:
A/C = 70′
HEAT = 75′
Dipswitch on back for heat pump units
Precond switch on back to bring A/C on 1hr before lights turn on
Replacement Unit Procedures Prefers York (formerly Carrier) but will use another Manufacturer for cost savings — to avoid needing a curb adapter or gas/elec hook ups.
Customer Tendencies Budget conscious, want generic parts.

Call Jon Pearson (785) 925-1003 for anything unique, need roofer, electrician, plumber, etc.

PM SCOPE
QUARTERLY
Time Allowed: 1.5 hrs
STANDARD PM
PMX ALLOWANCE Call for .5 hr or 1 hr PMX ticket if unit is down AND can be fixed on site.
ALL
others submit quote

Lenscrafters

Lenscrafters
Luxottica : Lenscrafters, Pearle Vision
GENERAL CUSTOMER REQUIREMENTS
NTE Service Limits Labor: 6 hrs Materials: $100 (up to)
Check IN/OUT Procedures (for all work performed) SERVICE CHANNEL (IVR):

(516) 394-8400

Pin: 50412

Special Quote Requirements WANTS FIRST TIME FIX. CALL FOR APPROVAL
GENERAL CUSTOMER REQUIREMENTS
Thermostat: (type/settings) Honeywell Vision Pro 8000 M#T8320U14008 or M#C7189U1005 From Granger: Stat: #4NE59

Sensor: #6WY16

Replacement Unit Procedures Customer provides their own unit — National Accounts w/ Carrier, Lennox, and Trane.

Fill out replacement form.

Customer Tendencies N/A
PM SCOPE
QUARTERLY Time Allowed: 2 hrs Standard PM + pan tabs
2nd QTR (Spring)
Time Allowed: 2.5 hrs
Replace Belts
Coil Cleanings are on separate PMX w/new PO
4th QTR (Fall) Time Allowed: 2.5hrs Fall-Startup
PMX ALLOWANCE Labor: 3 hrs Materials: $50 (up to)

Call for additional approval

ontacts

Lids/Lids Locker Room
Lids, Hat World, Sports Fan Attic, Lids Locker Room, Sports Avenue, New Era
SERVICE REQUIREMENTS
NTE Service Limits Labor: 4 hrs Material: $150 (up to) Call for additional approval
Check IN/OUT Procedures Check In & Out w/ Store Mgr

Work ticket signature

Special Quote Requirements All quotes must have picture Make sure to include the source of the problem/leaks
GENERAL CUSTOMER REQUIREMENTS
Thermostat: (type/setting) No preference

Tend to opt for cheaper programmable models

Replacement Unit Procedures If replacement is recommended – take several pictures to support.

If the unit is less than 12 yrs the customer will not replace, typically.

Customer Tendencies N/A
PM SCOPE
3X/YEAR QUARTERLY – Southeast only STANDARD PM
Time Allowed: .75 hr
PMX ALLOWANCE Call office for approval – Account Mgr

Need approval for belts

Lucky Brand Jeans

Lucky Brand Jeans
***MUST TAKE BEFORE & AFTER PICTURES ON EVERY CALL***
No exceptions – customer will not pay without pictures

SERVICE REQUIREMENTS
NTE Service Limits Labor: 4hrs Materials: $75 (up to)
Check IN/OUT SERVICE CHANNEL (IVR): Phone: (516) 394-8400 Pin: 50412
Special Quote Requirements For stores that are down, get cost for overnight parts. If a unit is 10 years old or more always get a quote to replace or repair
GENERAL CUSTOMER REQUIREMENTS
Thermostat: (setting/type)  
 
Replacement Unit Procedures  
Customer Tendencies
MUST TAKE PICTURES OFF ALL REPAIRS ON PMS, QUOTES, AND SERVICE!!
PM SCOPE – **PIC REQUIRED OF FILTER DATE ON EVERY PM**
ALL Time Allowed: 1.5hrs STANDARD PM
2nd QTR SPRING PM Time Allowed: 2hrs Belts
Coil cleaning
PMX ALLOWANCE 2 hrs and $40 in parts

Mattress Firm

Mattress Firm
***(Q4) UNTIL FURTHER NOTICE*** NO PMX or Quote PM for worn items.
Only non-operational/broken items will be approved. Call Acct Mgr for PMX
SERVICE REQUIREMENTS
NTE Service Limits Labor: 8hrs
Materials: $400 (up to)
Call for additional approval
Check IN/OUT Procedures Check In & Out w/ Store Mgr
Work Ticket signature
Special Quote Requirements If Unit is 10+ yrs and in bad shape, provide quote for repair and replacement.

Multiple units over 10 yrs quote to replace all.

GENERAL CUSTOMER REQUIREMENTS
Thermostats: (type/settings) Some stores have Light Stat/eStats.

Must replace like with like.

Call Light Stat and have it shipped to the store — Mattress Firm provides. Phone: (800) 292-2444

Stores w/std thermostat can be replaced with what is available. Stores are allowed to control the temperature settings at their discretion.
Replacement Unit Procedures Prefers name brands, not particular. (Carrier, Trane, Lennox, etc.)
Customer Tendencies Fix stores same day/1st visit.

If parts are locally available – call office for work approval.
EXPEDITE ALL PARTS (include add’l freight in quote)

PM SCOPE
QUARTERLY Time Allowed: 1 hr STANDARD PM (ALL)
2nd QTR (Spring) Time Allowed: 2 hrs Chemical Clean Condenser Coils Change Belts
PMX ALLOWANCE Call office for approval – Account Mgr.

New Era

New Era
Lids, Hat World, Sports Fan Attic, Lids Locker room, Sports Avenue, New Era
SERVICE REQUIREMENTS
NTE Service Limits Labor: 4 hrs Material: $150 (up to) Call for additional approval
Check IN/OUT Procedures Check In & Out w/ Store Mgr

Work ticket Signature

Special Quote Requirements All quotes must have picture Make sure to include the source of the problem/leaks
GENERAL CUSTOMER REQUIREMENTS
Thermostat: (type/setting) No preference

Tend to opt for cheaper programmable models

Replacement Unit Procedures If replacement is recommended – take several pictures to support.

If the unit is less than 12yrs the customer will not replace, typically.

Customer Tendencies N/A
PM SCOPE
3X/YEAR QUARTERLY – Southeast only STANDARD PM
Time Allowed: .75 hr
PMX ALLOWANCE Call office for approval – Account Mgr

Need approval for belts

Oshkosh

Oshkosh
Stores: Carter’s & Oshkosh
SERVICE REQUIREMENTS
NTE Service Limits Labor: 8 hours Materials: $300 in parts
Check IN/OUT Service Channel: Phone: 516-394-8400, pin 50412 option #1 if 100% complete option#2 if turning in quote
Special Quote Requirements If unit is 10+ years old and major component failure, then get replace option, must list all units in quote, list area of store impacted, and condition/rating of all units at store and lead time of quoted parts
GENERAL CUSTOMER REQUIREMENTS
Thermostat: (settings/type) National account with Light Stat
Call: 800-292-2444 tech support Report any problem with any stats.

Light Stat will contact Carter’s directly for PO# and ship replacement stat to store. If unit down, install a temporary stat

Preset lock outs:
A/C = 70′
HEAT = 75′
Dipswitch on back for heat pump units
Precondition switch on back to bring A/C on 1 hour before lights turn on
Replacement Unit Procedures High efficiency EER of 12.0 or higher. Prefers York (formerly Carrier) but will use another Manufacturer for cost savings — to avoid needing a curb adapter or gas/elec hook ups.
Customer Tendencies Call ACCOUNT MANAGER for anything unique, if need roofer, electrician, plumber, etc.

Starting 2/17/14, Carter’s using security access codes if store manager asks (changes weekly).

*****ASK RFC FOR CURRENT PASSWORD*****

PM SCOPE
QUARTERLY (Jan/Apr/Jul/Oct)
Time Allowed: 1.5hrs
STANDARD PM + Pan tabs

BELTS, AS NEEDED

2nd QTR Spring
Time Allowed: 2 hrs
Delta temp drop across coils
Test all contactors/starters
Check freon/refrigerant pressures
Amp draw on all motors
4th QTR Fall Time Allowed: 1.5hrs Clean burners, adjust flame, check for gas leak

Check temperature rise, test safeties, & limits

PMX ALLOWANCE Labor: 3 hours NO Belts on PMX

PACSUN

PACSUN
PACIFIC SUNWEAR
SERVICE REQUIREMENTS
NTE Service Limits Labor: 4hrs

Materials: $200 (up to)

Check IN/OUT SERVICE CHANNEL (IVR):
Phone: (516) 394-8400 Pin: 50412
Special Quote Requirements MUST LIST THE URGENCY LEVEL ON ALL QUOTES.

1. THIS IS AN “ER REPAIR”, UNIT IS DOWN.

2. THIS REPAIR IS A “MUST REPAIR” BUT THE UNIT IS WORKING AND NOT URGENT

3. THIS IS A “RECOMMEND REPAIR” AND NOT NEEDED AT THE TIME BUT MAY BE IN THE FUTURE.

GENERAL CUSTOMER REQUIREMENTS
Thermostat: (setting/type) N/A
N/A
Replacement Unit Procedures N/A
Customer Tendencies IF ON A SVC CALL AND IT CAN BE REPAIRED ON SITE AND FURTHER NTE IS NEEDED, PLEASE CALL ACCOUNT MANAGER BETH HAYMES ASAP TO GET APPROVAL FOR ON SITE REPAIRS
PM SCOPE
QUARTERLY STANDARD PM (PLUS)
ALL Time Allowed: 1.5hrs ALWAYS PLEATED FILTERS. VAVs ARE DONE ANNUAL

 

2nd QTR SPRING PM Time Allowed: 2hrs Replace belts, review for leaks in coils, check refrigerant levels, clean condensate line, add algae tablets as needed.
PMX ALLOWANCE MUST CALL OFFICE WHILE ON SITE FOR APPROVAL.

NEED TO SPEAK TO BETH HAYMES ACCT MANAGER.

Party City

Party City
SERVICE REQUIREMENTS
NTE Service Limits Labor: 4 hrs Materials: $50 Call for additional approval
Check IN/OUT Procedures Facility Source (IVR): for all work performed

Phone: (877) 225-4092 Pin: 12289

Special Requirements Call store before arriving to provide ETA
GENERAL CUSTOMER REQUIREMENTS
Thermostat: (type/setting) Customer Supplied
Replacement Unit Procedures  
Customer Tendencies Will not pay invoice if IVR is not used.
PM SCOPE
QUARTERLY Time Allowed: 2 hrs STANDARD PM (all)
2nd QTR SPRING PM Time Allowed: 2.5hrs Spring start up
Belts
Quote coil cleaning if needed
4th QTR FALL PM Time Allowed: 2.5hrs Fall start up
PMX ALLOWANCE Call office for approval – Account Mgr.

Pearle Vision

Pearle Vision
Luxottica : Lenscrafters, Pearle Vision
SERVICE REQUIREMENTS
NTE Service Limits Labor: 6 hrs Materials: $100 (up to)
Check IN/OUT Procedures (for all work performed) SERVICE CHANNEL (IVR):

(516) 394-8400

Pin: 50412

Special Quote Requirements WANTS FIRST TIME FIX. CALL FOR APPROVAL
GENERAL CUSTOMER REQUIREMENTS
Thermostat: (type/settings) Honeywell Vision Pro 8000 M#T8320U14008 or M#C7189U1005 From Granger: Stat: #4NE59 Sensor: #6WY16
Replacement Unit Procedures Customer provides their own unit — National Accounts w/ Carrier, Lennox, and Trane.

Fill out replacement form.

Customer Tendencies N/A
PM SCOPE
QUARTERLY Time Allowed: 2 hrs Standard PM + pan tabs
2nd QTR (Spring) Time Allowed: 2.5 hrs Replace Belts
Coil Cleanings are on separate PMX w/new PO
4th QTR (Fall) Time Allowed: 2.5hrs Heat Startup
PMX ALLOWANCE Labor: 3 hrs
Materials: $50 (up to)
Call for additional approval

Rainbow/Kids

Rainbow/Kids
Rainbow, Rainbow Kids, 579
SERVICE REQUIREMENTS
NTE Service Limits Labor: 3 hrs Materials: $20 (up to)
Check IN/OUT Procedures OSR (Outside Service Report) Required for all work performed.

Store personnel has form

Special Quote Requirements
Repair quotes only.
Do not like to replace.
Take pictures for COIL CLEAN Quotes
GENERAL CUSTOMER REQUIREMENTS
Type of thermostats and settings Any
Replacement unit procedures  
customer tendencies  
PM SCOPE
QUARTERLY Time Allowed: 1.25 hrs STANDARD PM (ALL)
PMX ALLOWANCE Call office for approval – Acct Mgr

Sally Beauty Supply

Sally Beauty Supply
*ALL SVC WORK* – MUST CALL ONSITE FOR APPROVAL IF MORE TIME or MATERIALS ARE NEEDED
Sally, West Coast Beauty, Barnum Beauty, Cosmo Prof, Aerial Beauty
SERVICE REQUIREMENTS
NTE SERVICE LIMITS Labor: 3 hrs (including travel)
Call in for additional approval – including materials
Check IN/OUT Procedures Sign In & Out – Store Log Sheet
Special Quote Requirements Provide unit info and replacement option if quoting repair on unit 10+ yrs.

If multiple units 10+ yrs, quote to replace all, prefer to save on cost.

GENERAL CUSTOMER REQUIREMENTS
Thermostat: (type/setting) Honeywell Commercial Vision Pro 8000 M#TH8320-U1008 or M#TH8110U1003
SET PROGRAMMABLE A/C:
Constant @ 74′ w/ 3hr override
SET PROGRAMMABLE Heat:
Constant @ 68′ w/ 3hr override
Call office For Tstat programming guide
Replacement unit procedures Replace like for like. Exception: NO TRANE, unless it is the least expensive option.

Manual economizers preferred. Quote Honeywell 8000 for stores w/o one currently

Customer Tendencies **********WANTS QUOTES IN 24 HOURS*********** Check ALL units (service calls) record M# and S# Units 10+ yrs quote replacement option Include condition of unit/major components
PM SCOPE
QUARTERLY NONE
PMX ALLOWANCE  

Sears Optical

Sears Optical
Luxottica: Sunglass Hut, Sears Optical
SERVICE REQUIREMENTS
NTE Service Limits Labor: 6 hrs Materials: $100 (up to)
Check IN/OUT Procedures (for all work performed) SERVICE CHANNEL (IVR):

(516) 394-8400 Pin: 50412

Special Quote Requirements N/A
GENERAL CUSTOMER REQUIREMENTS
Type of thermostats and settings Honeywell Vision Pro 8000 M#T8320U14008 or M#C7189U1005 From Granger: Stat: #4NE59

Sensor: #6WY16

Replacement unit procedures Customer provides their own unit — National Accounts w/ Carrier, Lennox, and Trane.

Fill out replacement form.

Customer Tendencies N/A
PM SCOPE
QUARTERLY Time Allowed: 1.5hrs STANDARD PM + pan tabs
PMX ALLOWANCE Labor: 3 hrs Materials: $50 (up to)

Call for additional approval

Shi

Shi
Genesco: Journeys, Journey Kidz, Underground Station, Shi, Johnston and Murphy, Jarman
SERVICE REQUIREMENTS
NTE Service Limits Labor: 4 hrs Materials: $150 (up to) Call onsite for approval
Check IN/OUT Procedures Check In & Out w/ Store Mgr. Work Ticket Signature
Special Quote Requirements All quotes must have pictures Make sure to include the source of the problem/leaks
GENERAL CUSTOMER REQUIREMENTS
Thermostat: (type/setting) Some stores will have Light Stat/e-Stats If so, must be replaced w/ the same model.
Replacement Unit Procedure No stated preference. Customer gets 2nd opinions – less expensive options preferred.
Customer Tendencies N/A
PM SCOPE
3X/YEAR (Q2, Q3, Q4) Time Allowed: .75 hr STANDARD PM (basic)
PMX ALLOWANCE Call office for approval – Account Mgr. Need approval for belts

SIX:02

SIX:02
Footlocker, Kids footlocker, Lady Footlocker, Champs, House of Hoops, CCS, footaction, SIX:02
SERVICE REQUIREMENTS
NTE Service Limits Labor: 4 hrs
Materials: $50 (@cost)
Call for approval if it can be repaired same day
**DO NOT LEAVE STORE DOWN**
Check IN/OUT Procedures Check IN & OUT w/ Store Mgr
Register receipt must be sent into office
Special Quote Requirements List HP of motors & stage of system being worked on
EXPEDITE PARTS ALWAYS – CALL ACCT MGR
Include expedited freight on all quotes
BEFORE & AFTER PICS FOR COIL CLEAN QUOTES
GENERAL CUSTOMER REQUIREMENTS
Type of thermostats and settings For any issues call tech support to report:
LIGHTSTAT 800-292-2444 opt.2
 

Replacement unit procedures

Unit must be 20+ years.

Repair cost must be more than 60% of cost to replace. (TRANE)

Quote should include: hail guards, economizers, convenience outlet, CO2 sensors
*Photos of all 4 sides once job is completed* (JPEG), unit labeled with store name and number, Trane start-up sheet completely filled out
REPLACEMENT CONTACTS **MUST CALL**
TRANE (Harrisburg): Jeff Leggett *preferred*
Phone: (717) 561-5409
Jeff.leggett@trane.com
Customer Tendencies * Must provide temperature readings in and out when working on chilled water system.
* All air handlers should have emergency drain pan and ez-trap shut of switch.
* Quote gauges if they do not have them
PM SCOPE – **USE PM FORM**
2X/YEAR (Spring & Fall) Time Allowed: 1.5 hrs STANDARD PM – PM FORM *always*
Report changes in unit from previous PM to Acct Mgr.
2nd QTR Spring Time Allowed: 2 hrs Replace belts
Gauge check pulley
PMX ALLOWANCE Call while onsite for repair approval Prevent service calls & down time

Soma

Soma
Chicos, White House Black Market, Soma
SERVICE REQUIREMENTS
NTE Service Limits Labor: 5hrs Materials: $200 (up to)
Check IN/OUT SERVICE CHANNEL (IVR): Phone: (516) 394-8400 Pin: 50412
Special Quote Requirements For stores that are down, get cost for overnight parts. If a unit is 10 years old or more always get a quote to replace or repair
GENERAL CUSTOMER REQUIREMENTS
Thermostat: (setting/type) Honeywell Commercial Vision Pro 8000 M#TH8320-U1008 or M#TH8110U1003
Purchase from Grainger:

stat part #4NE59,

sensor part # 6WY16

Replacement Unit Procedures N/A
Customer Tendencies NO Light Stat or iStat

If found, quote replacement ASAP

PM SCOPE
QUARTERLY STANDARD PM (PLUS)
ALL Time Allowed: 1.5hrs

Record OA Temp, Evap Temp In & Out, Delta Drop Across Evap Coil
IF coil cleaning is needed: take before & after pics. Submit and Call for approval
2nd QTR SPRING PM Time Allowed: 2hrs Belts
PMX ALLOWANCE Call office for approval – Account Mgr

Spencers

Spencers
SERVICE REQUIREMENTS
NTE Service Limits Labor: 3hrs Materials: n/a

Call for additional approval and parts

Check IN/OUT Procedures Sign in/out with store
Special Quote Requirements Detailed Quotes: temperatures, pressure readings/levels.

Quote 3 Unit Replacement Options:
1. Like-for-Like
2. York (Fill out York Form)
3. Customer Supply (Labor Only)

GENERAL CUSTOMER REQUIREMENTS
Thermostat: (type/setting) LightStat (Customer Supplied)
Replacement Unit Procedure: See Special Quote Requirement

Must fill out a York replacement form

Customer Tendencies: They 2nd opinion replacement quotes and will ask us to provide them, also.
PM SCOPE
QUARTERLY Time Allowed: 1.25hrs STANDARD PM + pan tabs
BIANNUAL — chilled water changeover Time Allowed: 1.25 hrs

 

STANDARD PM + pan tabs
1. Contact Mall for converting the system 2. Schedule service date with the mall 3. Notify Spencer store of service date 4. No work shall commence without confirmation from Mall Maintenance/Operations 5. For Fall PM, Notify Spencer Store Maintenance Department immediately if system is not winterized by end of Oct. 6. For Spring PM , Malls will convert to cooling when temperatures become consistent above freezing weather
PMX ALLOWANCE Call office for approval – Account Mgr.

Need approval for belts

Must quote coil cleaning with before & after pics

Sports Avenue

Sports Avenue
Lids, Hat World, Sports Fan Attic, Lids Locker room, Sports Avenue, New Era
SERVICE REQUIREMENTS
NTE Service Limits Labor: 4 hrs Material: $150 (up to) Call for additional approval
Check IN/OUT Procedures Check In & Out w/ Store Mgr

Work ticket Signature

Special Quote Requirements All quotes must have picture Make sure to include the source of the problem/leaks
GENERAL CUSTOMER REQUIREMENTS
Thermostat: (type/setting) No preference

Tend to opt for cheaper programmable models

Replacement Unit Procedures If replacement is recommended – take several pictures to support.

If the unit is less than 12yrs the customer will not replace, typically.

Customer Tendencies N/A
PM SCOPE
3X/YEAR QUARTERLY – Southeast only STANDARD PM
Time Allowed: .75 hr
PMX ALLOWANCE Call office for approval – Account Mgr

Need approval for belts

Sports Fan Attic

Sports Fan Attic
Lids, Hat World, Sports Fan Attic, Lids Locker room, Sports Avenue, New Era
SERVICE REQUIREMENTS
NTE Service Limits Labor: 4 hrs Material: $150 (up to) Call for additional approval
Check IN/OUT Procedures Check In & Out w/ Store Mgr

Work ticket Signature

Special Quote Requirements All quotes must have picture Make sure to include the source of the problem/leaks
GENERAL CUSTOMER REQUIREMENTS
Thermostat: (type/setting) No preference

Tend to opt for cheaper programmable models

Replacement Unit Procedures If replacement is recommended – take several pictures to support.

If the unit is less than 12yrs the customer will not replace, typically.

Customer Tendencies N/A
PM SCOPE
3X/YEAR QUARTERLY – Southeast only STANDARD PM
Time Allowed: .75 hr
PMX ALLOWANCE Call office for approval – Account Mgr

Need approval for belts

Sunglass Hut

Sunglass Hut
Luxottica : Sunglass Hut, Sears Optical
GENERAL CUSTOMER REQUIREMENTS
NTE Service Limits Labor: 6 hrs Materials: $100 (up to)
Check IN/OUT Procedures (for all work performed) SERVICE CHANNEL (IVR):

(516) 394-8400 Pin: 50412

Special Quote Requirements N/A
GENERAL CUSTOMER REQUIREMENTS
Type of thermostats and settings Honeywell Vision Pro 8000 M#T8320U14008 or M#C7189U1005 From Granger: Stat: #4NE59

Sensor: #6WY16

Replacement unit procedures Customer provides their own unit — National Accounts w/ Carrier, Lennox, and Trane.

Fill out replacement form.

Customer Tendencies N/A
PM SCOPE
QUARTERLY Time Allowed: 1.5hrs STANDARD PM + pan tabs
PMX ALLOWANCE Labor: 3 hrs
Materials: $50 (up to)
Call for additional approval

Target

Target
SERVICE REQUIREMENTS
NTE Service Limits Labor: 6 hrs
Materials: $100 (up to)
Call for inc approval/same day repairs
Check IN/OUT Procedures Check In and Out w/ SFT OR LOD AND
Call Target Call Center (888) 888-0304
Select #2 HVAC & Lighting (For increases & Unit Comm)
Provide status update upon completeion
Will get new Work Ticket for every unit being worked on
Special Quote Requirements Do NOT leave a store down w/o calling the Account Manager.
Must list all parts:
1. Manufacturer Name
2. Part #
3. Price
GENERAL CUSTOMER REQUIREMENTS
Thermostat: (type/setting) FMOC Supplied and controlled
Replacement Unit Procedure Generally, Corp supplies units
Customer Procedures Refrigerant Form required on ANY calls using refrigerants. If multiple units are down, separate tickets will be created for each unit
Tech must communicate w/ SFT onsite:
* Verify validation, make sure they are happy w/ service.
* This is VERY important for customer scoring of MetroTech and our relationship
Quickly look over other units on roof and communicate visible issues to FMOC and SFT
Check filters and give feedback on age and condition. If bad, indicate in “Notes” Section for PD, so it does NOT print on Work Ticket
PM SCOPE
No contracted PM at this time

Tommy Hilfiger

Tommy Hilfiger
PVH: Van Heusen, Calvin Klein, Izod, Tommy Hilfiger
SERVICE REQUIREMENTS
NTE Service Limits Labor: 7 hours Materials: $300 (up to) Call for additional approval
Check IN/OUT Procedures Store Log (sign in & out)
Special Quote Requirements Quote unit replacement and a separate quote for repair on any units 10+ years.

Quote replacements for any additional units 10+ years.

GENERAL CUSTOMER REQUIREMENTS
 

 

 

 

 

Thermostat: (Type/Settings)

Honeywell Commercial Vision Pro 8000: M# TH8320-U1008 or

M# TH8110U1003

Purchase from Grainger: stat part #4NE59

sensor part # 6WY16

SET PROGRAMMABLE A/C:
8:30am – on at cool to 72′ 10:00pm – set back to 85′
SET PROGRAMMABLE Heat:
8:30am – on at heat to 65′ 10:00pm – set back to 58′
Exceptions on thermostat settings STORE#’s 77, 73, 3- runs 24 hr a day no set back.
Replacement Unit Procedures Carrier preferred, will consider more cost effective options
Customer Tendencies NO Light Stats Quote replacement if Light Stat is found ASAP
PM SCOPE – **USE PM FORM**
QUARTERLY & MONTHLY Time Allowed: 1.25hrs STANDARD PM (ALL) + pan tabs
QUARTERLY SPRING PM 2nd QTR

MONTHLY SPRING PM IN APRIL Time Allowed: 1.75hrs

Chemical Coil Clean
*Coil clean will be on PM Ticket
Include Pressures on PM FORM
PMX ALLOWANCE Labor: 3 hours
Materials: $100 (up to)
Work performed must be outside PM scope to be on a PMX ticket (Belts are PMX)

True Religion Brand Jeans

True Religion Brand Jeans

**INCLUDE PICTURES FOR EVERY CALL***

SERVICE REQUIREMENTS
NTE Service Limits 3hrs- Call Account Manager for Approval
Check IN/OUT Procedures Check In & Out w/ Store Manager

Work ticket Signature

Special Quote Requirements
All quotes must have picture Make sure to include the source of the problem/leaks
GENERAL CUSTOMER REQUIREMENTS
Thermostat: (type/setting)  
Replacement Unit Procedures  
Customer Tendencies  
PM SCOPE
4x/year & Monthly

Time Allowed: .75 hr

STANDARD PM + pan tabs
PMX ALLOWANCE Call office for approval – Account Mgr

Need approval for belts

Let's Talk.